Resetly AI

Privacy Policy

Effective Date: September 27, 2026
Last Updated: September 27, 2026

Resetly AI ("Resetly," "we," "us," or "our") is operated by Ashley Callahan in Arizona, United States.

This Privacy Policy explains how Resetly AI collects, uses, stores, and shares information when you visit or use Resetly AI, including our website, AI-powered reset planning tools, account features, Memory features, and subscription services.

We believe privacy information should be understandable. This policy explains what happens to your information without requiring you to decode a wall of legal language.

For privacy questions, contact us at hello@resetly-home.com.

1. Information We Collect

Information You Provide

Depending on how you use Resetly AI, you may provide:

  • your name;
  • your email address;
  • account and authentication information;
  • information you type into Resetly AI about your home, tasks, available time, energy, priorities, routines, or household circumstances;
  • information you explicitly choose to save to Resetly Memory;
  • feedback or communications you send to us; and
  • information related to your subscription.

Please do not submit highly sensitive information that Resetly AI does not need in order to create your reset plan, such as Social Security numbers, financial account numbers, payment card numbers, government identification numbers, passwords, or detailed medical information.

Social Sign-In Information

If you choose to sign in using Google or Apple, the authentication provider may provide Resetly AI with information needed to create or identify your account, such as your email address, name, and a provider-specific account identifier.

The information Resetly receives depends on the provider and the choices you make during sign-in. For example, Apple may allow you to use its Hide My Email feature, in which case Resetly AI receives an Apple-generated private relay email address rather than your personal email address.

Google and Apple process information related to authentication according to their own privacy practices. Resetly AI does not receive your Google or Apple password.

Reset and Conversation Information

When you use Resetly AI, we may store information associated with your reset, including your request, AI-generated plan, tasks, steps, completion information, conversation history, and other information necessary to provide the service and maintain your Reset History.

Memory

Resetly AI includes an optional Memory feature designed to help personalize future resets.

Resetly does not intentionally save information to Memory merely because you mentioned it during a conversation. Information is saved to Memory when you explicitly confirm that you want Resetly to remember it.

You can review and permanently delete saved Memory items.

Guest Use

You may be able to use a limited portion of Resetly AI before creating an account.

For guest users, Resetly may store information in your browser's local storage, including:

  • a randomly generated guest identifier;
  • the number of guest resets completed;
  • the completed guest reset plan so it can be attached to an account if you later create one; and
  • whether you declined an invitation to create an account.

This guest information is used to provide the guest experience and is cleared when you create an account or sign in.

Technical Information

Our service providers may automatically process technical information necessary to operate, secure, troubleshoot, and deliver Resetly AI. This can include:

  • IP address;
  • approximate location derived from an IP address;
  • browser and operating system information;
  • device or session identifiers;
  • pages or features accessed;
  • timestamps;
  • network and server activity; and
  • error and diagnostic information.

We do not currently use advertising trackers or third-party marketing analytics in Resetly AI.

2. How We Use Information

We use information to:

  • provide and operate Resetly AI;
  • create personalized reset plans;
  • maintain your account;
  • provide Reset History and Memory features;
  • remember information you explicitly ask Resetly to remember;
  • manage free-reset eligibility;
  • process and manage subscriptions;
  • provide customer support;
  • maintain, troubleshoot, and secure the service;
  • prevent fraud, abuse, and unauthorized access;
  • understand and correct technical problems;
  • comply with legal obligations; and
  • enforce our Terms of Service.

We do not sell your personal information.

3. Artificial Intelligence Processing

Resetly AI uses artificial intelligence to interpret your requests and generate personalized reset plans and responses.

Information you submit to the AI experience may be processed through Lovable AI and its AI providers, including OpenAI.

According to the current policies applicable to these services, end-user data from published Lovable applications is not used to train Lovable's AI models, and OpenAI does not use API/business customer inputs and outputs to train its models by default.

AI providers may temporarily retain information for operational, security, and abuse-prevention purposes according to their own policies and technical configurations. Exact retention periods can depend on the service, model, endpoint, configuration, and applicable legal requirements.

You should avoid entering information that is unnecessarily sensitive or confidential.

4. Payments and Stripe

Resetly AI uses Stripe to process subscriptions and payments.

When you purchase a subscription, payment information such as your card number is submitted directly to Stripe. Resetly AI does not store your full payment card number.

Stripe may process information including payment details, transaction information, billing information, device information, and other information needed to process payments, prevent fraud, and comply with financial and legal obligations.

Stripe processes and retains information under its own privacy practices and legal requirements.

Resetly AI may store Stripe identifiers and subscription-status information while your Resetly account exists so we can determine whether you have paid access and provide subscription-management features.

5. Service Providers

We use third-party service providers to operate Resetly AI. These currently include:

Lovable / Lovable Cloud
Used for application hosting, backend services, authentication infrastructure, application functionality, AI integration, security, and operational monitoring.

Supabase infrastructure
Used as part of the application's backend infrastructure for database and authentication-related services.

OpenAI
Used through Lovable AI to process certain AI requests and generate responses.

Stripe
Used for subscription billing, payment processing, and subscription management.

Google and Apple
Used when you choose their optional social sign-in services to authenticate your Resetly AI account.

Cloud and edge infrastructure providers used by Lovable
Used to securely deliver and operate the application.

These providers may process information only as necessary to provide their respective services and under their own contractual and legal obligations.

6. Browser Storage and Cookies

Resetly AI uses browser storage for functional purposes, such as maintaining authentication sessions, application preferences, and the guest experience described above.

We do not currently use advertising cookies or third-party marketing analytics cookies.

If we later add advertising, behavioral analytics, or other tracking technologies, we will update this Privacy Policy and provide any consent mechanisms required by applicable law.

7. How Long We Keep Information

We retain account information and Resetly content while necessary to provide the service or until you delete the applicable information or your account, subject to limited exceptions.

You can:

  • permanently delete individual saved Memory items;
  • clear your Reset History; or
  • permanently delete your Resetly AI account.

Operational and security logs may be retained for a limited period before automatically expiring.

Deleted information may also remain temporarily in encrypted or protected backups until those backups expire through normal retention cycles. Backup copies are not used to restore deleted information to an active account except where necessary for disaster recovery or legal and security purposes.

Some service providers may retain information for limited periods according to their own security, fraud-prevention, backup, legal, or regulatory requirements.

8. Account Deletion

You can permanently delete your Resetly AI account from your Account settings.

When you confirm account deletion, Resetly AI deletes the user-linked information in its active database, including your:

  • Memory records;
  • resets and Reset History;
  • conversations;
  • plans;
  • reset steps;
  • account profile;
  • stored Stripe identifiers; and
  • authentication account.

If you have an active Resetly AI subscription when you delete your account, the subscription is canceled immediately to prevent future renewal charges. Account deletion does not automatically generate a refund.

After deletion, limited information may temporarily remain in backups or technical logs until those records expire through their normal retention processes.

Stripe may continue to retain its own records relating to customers, payments, invoices, subscriptions, refunds, disputes, and other transactions as required for financial, security, tax, fraud-prevention, or legal purposes. Those records are governed by Stripe's policies.

9. Clear Reset History

You may clear your Reset History without deleting your account.

Clearing Reset History permanently deletes the associated reset-history information from Resetly AI's active database. It does not reset or change the number of free resets associated with your account, delete your saved Memory, or cancel your subscription.

10. Security

We use reasonable administrative and technical safeguards designed to protect information processed through Resetly AI.

Our service providers also provide security controls for authentication, data storage, encrypted communications, and payment processing.

However, no internet-based service can guarantee absolute security. You are responsible for maintaining the confidentiality of your password and securing access to your account.

11. Children's Privacy

Resetly AI is intended for adults and is not directed to children under 13.

We do not knowingly collect personal information directly from children under 13. If you believe a child under 13 has provided personal information directly to Resetly AI, contact us at hello@resetly-home.com so we can investigate and take appropriate action.

Parents and caregivers should avoid entering unnecessary identifying or sensitive information about children when using Resetly AI.

12. Your Privacy Choices and Rights

Depending on where you live, applicable law may provide rights concerning your personal information, including rights to:

  • request access to certain personal information;
  • request correction of inaccurate information;
  • request deletion of certain information;
  • obtain information about how personal information is processed; or
  • exercise other rights provided by applicable privacy laws.

Resetly AI already provides controls that allow users to delete Memory items, clear Reset History, and permanently delete their account.

For other privacy requests, contact hello@resetly-home.com.

We may need to verify your identity before completing certain requests.

We will not discriminate against you for exercising applicable privacy rights.

13. International Processing

Resetly AI is operated from the United States and uses service providers that may process information in the United States or other locations where they operate.

If you access Resetly AI from outside the United States, your information may be transferred to and processed in countries with data-protection laws that differ from those in your location.

14. Changes to This Privacy Policy

We may update this Privacy Policy as Resetly AI changes.

When we make changes, we will update the "Last Updated" date at the top of this page. If a change materially affects how we handle personal information, we may provide additional notice where appropriate or legally required.

15. Contact Us

For questions, concerns, or privacy requests:

Resetly AI
Operated by Ashley Callahan
Arizona, United States
Email: hello@resetly-home.com